Shipping policy

Shipping Policy

Orders are processed within 2–3 business days, excluding weekends and holidays. During periods of high order volume, processing may take slightly longer.

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery estimates begin after an order has been processed and are not guaranteed. Carrier delays may occur after a package leaves our possession.

When tracking is available, you’ll receive a shipping confirmation email with tracking information.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact info@toughhandsco.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges caused by an incorrect address or refused package may be the customer’s responsibility.

Please inspect your order upon delivery. If it arrives damaged or you receive the wrong item, contact info@toughhandsco.com promptly with your order number and photos so we can help.

If tracking shows no movement or a package appears lost, contact us so we can review the shipment with the carrier. Tough Hands Co is not responsible for delays caused by carriers, severe weather, incorrect addresses, or other circumstances outside our reasonable control, but we’ll do our best to help resolve delivery issues.